FAQ

The Dots work in a very simple way: First you need to download our app from the App Store (Android coming soon). Then, on the app, you connect to the Dots via Bluetooth. Once connected, launch any drill available on the app.

The Dots have a battery life of around 10 hours of standard usage.

Yes! The Dots are fully weatherproof, they can withstand the rainiest and the hottest of days, they are prepared for any condition.

The Dots can be charged in two different ways: You can place the charger on each Dot with its electronic magnet to charge them individually or you can place the Dots on top of each other and place one charger on the top Dot to charge all of them together. For a faster recharge, charge them individually.

On the top right-hand corner of the app, tapping on the Dot icon, you can check the battery level of each Dot. You can also check their battery status when charging them without going on the app, they will display their battery percentage through the light. When fully charged, they will display a full green circle.

On the Dot section of the app, you can make each Dot blink or make a sound when connected, so you can easily identify them.

APP

You can connect to up to 14 Dots simultaneously.

The Dots can be placed around 40 metres away from each other and from the mobile device.

The app is currently available in English and Spanish, with the intention to keep on adding on languages in the near future.

To change the language, go to the profile section, click on the settings button on the top right-hand side and select display language.

Go to the profile section and on the manage players section you can add or remove players from your profile.

SHIPPING

Yes, we do offer international shipping. In many countries, we even provide free shipping. However, please note that in some regions, shipping charges may apply. If you have any specific questions about shipping to your location, feel free to reach out to our customer support team, and they'll be more than happy to help you with the details.

In our current pre-sale campaign, our stock for 2023 has sold out. The next deliveries are scheduled for early 2024. Make sure to secure your set as soon as possible to not delay delivery any longer.

All our products have a 3 year warranty. You can contact us AT support@voonsports.com if you have any issues regarding your product, we will be happy to assist you.

All of our shipments include insurance. If some of your items have been damaged in transit,  please notify us within 48 hours of delivery. We will need a description of the damages and pictures of the damaged items. This information is very helpful to us in assessing how we package our orders and helps prevent similar problems in the future. Replacements will be promptly arranged with the Customer Care team. Please note: If the damages are not reported within 48 hours of delivery, you will be liable for the replacement costs.

Unfortunately, it is not yet possible to change the delivery address of an order; therefore, choose the delivery address carefully and contact our customer service for any changes.

You will receive a tracking number with your order, allowing you to check the progress of your delivery. If you have any specific questions about your order or its delivery status, please don't hesitate to reach out to our customer service team for further assistance.

Because customs regulations and policies vary by region and can change frequently, it is not always possible to anticipate all additional costs that may apply to your order. Customs charges may be determined by local authorities and may depend on factors such as the declared value of the package, the type of product and the country of origin, therefore we cannot provide you with exact information. 

FOR TECHNICAL SUPPORT, CONTACT US AT

support@voonsports.com

}